*IMPORTANT UPDATE 15/01/2021 – Our processing time have increased up to 7-10 days due to Covid. Please do not worry if you haven’t received your tracking information yet. We will update tracking codes as soon as possible. Thank you for your understanding and patience.
What is your cancel policy?
- It is possible to cancel an order that has not yet shipped. But unfortunately we are unable to cancel an order that has been shipped.
What is your returns policy?
- Items must be returned within 7 days of receipt.
- Items must be undamaged
- Items must have all tags attached and be in original packaging
- Item’s must be returned to our returns centre:-
Mescit Street, No:22
Postal code: 34413
Do you offer free returns?
Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.
What if my product is faulty?
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 7 days of purchase at email@example.com, with images of the faulty product and we will be in touch to resolve the issue.
How long does it take to process my return?
We aim to process your return as soon as possible, but on occasions it may take up to 15 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 28 days of returning the item(s), please contact us at firstname.lastname@example.org with the proof of postage information from your return carrier receipt and we will investigate this further.
How can I track the status of my return?
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 7-15 working days for the payment to show in your account, depending on the card issuer.